What is it like to communicate with someone who doesn't understand your words?



A young person is remotely helping an elderly woman register an account.

Young person: Do you see this “Confirm”? Just click it, and you're all set.

Elderly woman: ......

Young person: Click it.

Elderly woman: I can't.

Young person: What's so hard about it? Just click, and it's done.

Elderly woman: No, I can't. I'll ask someone else to do it.

Young person: Come on, listen to me. Raise your hand... okay, extend your index finger... good, do you see the “Confirm” on the screen? Place your finger on it...

Just as her finger is about to touch the screen, she pulls her hand back.

"No, I can't."
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