Valve 被曝开发内部 AI 工具 SteamGPT,用于提升客服与运营效率

GateNews

Gate News 消息,4 月 9 日,游戏巨头 Valve 被曝正在开发名为「SteamGPT」的内部人工智能工具,旨在提升客服处理效率及内部任务管理能力。根据曝光的后端代码信息,该系统包含「SteamGPT」和「SteamGPTSummary」两大模块,可自动调取并汇总玩家账户信息(如注册时长、信用评分等),辅助客服快速判断用户情况并处理问题。同时,该工具还能对支持请求与内部任务进行智能总结,优化团队工作流程。目前,SteamGPT 定位为内部生产力工具,并未面向用户开放。Valve 更倾向于利用 AI 的检索与总结能力提升运营效率,而非直接引入面向玩家的对话式 AI。

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