In order to improve user experience and solve the problem that deposits take too long due to blockchain congestion or other reasons, Gate has launched the "self-help acceleration" feature. If you had made a deposit and waited for a longer time than usual before it was complete or cannot find the deposit record, you may use the "self-help acceleration" feature to accelerate the process.
You can check your balance to see whether the deposit is successfully credited about 5-30 minutes after submitting the acceleration request. If it is still not, you may choose to keep waiting 60 minutes or submit a ticket to seek help from our customer service agents. Instructions on how to submit a ticket
How to use the Self-help acceleration feature
Step 1: Log into your Gate account on App. Click on "Assets" - "Deposit".
Alternatively, go to "Spot", search the target coin in the search box, and then click "Deposit".
Step 2: Click on "Onchain Deposit".
Step 3: Select the network.
Step 4: After selecting the deposit coin, click on the "?" icon in the upper-right corner.
Step 5: Click "Self-help Acceleration" on the FAQ page.
Step 6: Select the blockchain you used and click "next" to proceed
Step 7: Enter the TxID and click "Confirm" to submit the self-help acceleration request.
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Digital asset investments involve significant risk, and prices may fluctuate substantially. You may lose the entire amount of your investment. Please make decisions cautiously based on your own financial situation and risk tolerance after fully understanding the associated risks. If necessary, you are advised to consult an independent professional financial or legal advisor.
For more information about potential risks, please refer to Gate's Risk Disclosure and User Agreement.
