P2P trading is a popular way to exchange cryptocurrencies, but sometimes you might find yourself in a situation where you need to cancel a P2P order due to various reasons. Be aware that canceling an order can impact your completion rate. To help you navigate this process, we've provided below instructions on how to cancel a P2P order, along with how to specify your reason for the cancellation. Please take note of the following important points about order cancellation:
- If payment for the order has already been made, you should not cancel the order.
- Only the buyer has the authority to cancel the order when it is marked as [Pending Payment] or [To be paid]. 3.Within a 24 - hour period, you are allowed to cancel P2P orders a maximum of five times. If you exceed this cancellation limit, this will trigger a ban on your P2P trading for 24 hours.
How to Cancel a C2C Order
App
Step 1: On the C2C order page, tap [Cancel Order] in the top right corner.
Step 2: Select the reason for canceling the order, then tap [Submit] to confirm.
Web
Step 1: Find your order and click the order ID to enter the order details page.
On the order details page, click [Cancel Order] in the bottom left corner.
Step 2: Select the reason for canceling the order, then click [OK] to complete the cancellation.
How to improve order completion rate?
After you cancel an order, you are eligible to submit an appeal for your completion rate only under the following specific conditions:
- You select the "Seller-related Issues" as the reason for order cancellation;
- The seller subsequently rejects your request.
If you find yourself in a case eligible for a completion rate appeal, you can submit the appeal, by providing us with any relevant evidence or information that can support your case. Ensure that the materials you provide are clear, accurate, and directly relevant to the specific appeal you make. For any help through this process, you can contact our customer support.
Apart from the situation described above, we refuse to accept requests for reviewing the completion rate in relation to order cancellation. However, there are still other ways that can help improve your completion rates:
- Auto-Data Refresh Mechanism: Your completion rate is not fixed but is updated based upon trading data drawn from the most recent 30-day window. This means, any event that affects your cancellation rate will no longer be factored into the assessment 30 days after the date of occurrence.
- Continuous Trading and Deal Conclusion: You should continuously place new orders and strive to increase the volume of completed transactions in your history. As the number of successful trades grows, the relative impact of a single cancellation diminishes. Experienced traders often enhance their chances of successful trade by carefully vetting their counterparts before entering into a transaction, which reduces the likelihood of needing to cancel.
