Ping An of China’s 2025 Parent-Company Operating Profit to Grow by 10.3% Year-over-Year, "Service Differentiation" Builds Core Competitiveness

Source: Global Network

[Global Network Finance Comprehensive Report] On March 26, Ping An Insurance (Group) Company of China, Ltd. (hereinafter referred to as “Ping An”) released its 2025 annual performance report. The data shows that Ping An achieved an operating profit attributable to shareholders of the parent company of 134.415 billion yuan for the year, a year-on-year increase of 10.3%; after deducting non-recurring gains and losses, the net profit reached 143.773 billion yuan, a year-on-year increase of 22.5%, with core financial indicators continuously improving, highlighting the quality of its development.

In terms of shareholder returns, Ping An plans to distribute a cash dividend of 1.75 yuan per share for the year-end of 2025, with a total dividend amount of 48.891 billion yuan, achieving cash dividend growth for the 14th consecutive year, demonstrating its strong profitability and emphasis on long-term value for investors.

Deepening life insurance reform leads to a strong rebound in new business value

Life insurance and health insurance business have become performance highlights. In 2025, the new business value of this sector reached 36.897 billion yuan, a significant year-on-year increase of 29.3%; the new business value rate increased to 28.5%, up 5.8 percentage points year-on-year. The effectiveness of multi-channel collaborative development is significant: new business value from the bancassurance channel grew by 138.0% year-on-year, and its contribution share rapidly increased; the productivity of the agent channel continued to optimize. The quality of business improved simultaneously, with the 13-month and 25-month policy continuation rates reaching 97.4% and 94.9%, respectively, setting new highs in recent years.

Property insurance shows steady growth with continuous optimization of the comprehensive cost ratio

The property insurance business adheres to the strategy of “quality first, efficiency prioritized.” In 2025, Ping An Property Insurance achieved original insurance premium income of 343.168 billion yuan, a year-on-year increase of 6.6%; the comprehensive cost ratio decreased to 96.8%, optimizing by 1.5 percentage points year-on-year, further solidifying profitability. The company actively serves the real economy, providing risk protection worth 373.04 trillion yuan for 2.93 million small and micro enterprises throughout the year, and achieved accumulated loss reduction of over 700 million yuan through risk reduction management.

Medical and elderly care ecosystem accelerates implementation, empowering financial main business

The “Comprehensive Finance + Medical and Elderly Care” strategy has entered a harvest period. In 2025, Ping An Health Insurance’s premium income reached 159 billion yuan, with medical insurance premiums close to 73.4 billion yuan, a year-on-year increase of 2.7%. The company has built a service system covering the entire cycle of prevention, diagnosis, treatment, rehabilitation, and elderly care, partnering with over 37,000 hospitals, with 100% coverage of top hospitals and tertiary hospitals. Self-operated high-quality health and elderly care communities have been established in six projects across five cities, with Shanghai Yinian City · Jing’an No. 8 officially in operation.

The synergistic effect of medical and elderly care services on the financial main business is increasingly evident: the insurance coverage rate of customers using medical and elderly care services increased by 4 percentage points; the average premium for new life insurance policies of customers enjoying home elderly care rights is 5.2 times that of ordinary customers, and customers with high-quality elderly care rights are even higher at 23.4 times.

Technology empowerment improves quality and efficiency, with AI applications fully penetrating

Technological investment continues to be transformed into productivity. By the end of 2025, Ping An’s database accumulated 33 trillion bytes of data, and the internal intelligent platform supports employees in developing over 70,000 AI applications, with a total model invocation volume of 3.65 billion times throughout the year. On the customer service side, 94% of life insurance policies achieved second-level underwriting, with AI service volume reaching approximately 1.702 billion times a year, covering 80% of customer service demands; AI-assisted sales reached 133.179 billion yuan, significantly enhancing operational efficiency.

Practicing responsible investment, ESG rating leads the industry

In terms of serving national strategies, Ping An has invested over 10.88 trillion yuan to support the development of the real economy. By the end of 2025, the scale of green investment reached 530.087 billion yuan, with a green loan balance of 266.433 billion yuan and rural industry support funds amounting to 57.148 billion yuan. The company’s MSCI ESG rating rose to AAA, ranking first in the Asia-Pacific insurance industry for four consecutive years, and it has been selected for the S&P Global “Sustainable Development Yearbook (China Edition) 2025,” being the only insurance company in mainland China to receive this honor.

Looking ahead to 2026, as the start year of the “14th Five-Year Plan,” Ping An stated that it will closely adhere to the goal of building a strong financial nation, focusing on the business guidelines of “high-value growth, service innovation, technology leadership, and legal compliance,” deepening the dual-wheel drive strategy, and fully promoting the “five major themes” of technology finance, green finance, inclusive finance, elderly finance, and digital finance, pushing high-quality development to a new level.