Gartner names AI firm Sprinklr a Leader in customer feedback platforms

Sprinklr (NYSE: CXM), an AI-native platform for Unified Customer Experience Management, has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms. The company’s Chief Product Officer highlights their AI-native VoC capabilities, which unify structured and unstructured feedback from various channels to deliver actionable insights. Sprinklr aims to deepen its AI-powered VoC capabilities in 2026 to provide richer insights, stronger activation, and more connected CX workflows for its enterprise clients.