Thank you for contacting us. We fully understand your disappointment that the event results did not meet your expectations, and we sincerely appreciate your patience during this process.

Please rest assured that our platform is committed to creating a fair, safe, and enjoyable experience for all participants. To fulfill this commitment, we have established clear event rules and a rigorous review process. As part of this process, we comprehensively evaluate each user’s participation, account activity, and related interactions to ensure the fair and transparent distribution of rewards.

We know you were eagerly awaiting the event results, and we regret that you were unable to claim your reward this time due to your account triggering risk control. Even so, we sincerely hope this experience has not been frustrating. We will continue to launch a variety of exciting events, giving you more opportunities to participate and win generous rewards in the future.

If you need any assistance or have any questions, please feel free to contact us. We will be happy to support you and do our best to provide timely and effective guidance. Thank you for your understanding and continued support.

Thank you for choosing Gate.

Best Regards,

Gate Team

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