Overview of Gate P2P Shield Merchant Service
To further enhance the security of P2P trading and strengthen platform credibility, Gate has introduced a Shield Merchant Program in the CNY fiat trading zone. Shield Merchants are required to make a security deposit and pass strict qualifications, risk control reviews, and service evaluations. Certified merchants enjoy exclusive benefits and brand endorsement. In cases where compensation is triggered due to judicial freezes, the platform and the merchant will jointly cover the loss, better protecting users and creating a more trustworthy trading environment.
How to Become a Gate P2P Shield Merchant?
- Deposit Requirement
- Pay a 15,000 USDT security deposit.
- Trading & Qualification Requirements
- Certified merchant for ≥ 90 days;
- Trade with at least 1,000 users in the past 90 days;
- No seller account freezes caused by payment issues in the past 90 days;
- Complete ≥ 1,000 orders with a ≥ 90% completion rate;
- Monthly trading volume ≥ 800,000 USDT;
- Active trading > 60 days in the past year.
- Compliance & Risk Requirements
- Merchant and its management team must have no record of judicial freezes or detentions;
- No severe or repeated violations of platform rules, see Gate - P2P Transaction - Risk Warning and Disclaimer
- Must pass a full risk assessment by the risk control team.
- Service & Reputation Requirements
- Low violation and complaint rate with timely issue handling;
- No actions that harm platform reputation.
P2P Shield Compensation Rules
For eligible orders, the joint compensation mechanism will be triggered as follows:
- Compensation ratio: 20% of the order amount
- Maximum compensation per order: 2,000 USDT
- Merchant and platform each cover 50% of the compensation
If merchants fail to pay their 50% on time, funds will first be deducted from their spot account balance. If insufficient, deductions will come from the security deposit. If the deposit is also insufficient, the platform will advance required payments to cover pending claims. Merchants must then replenish the deposit within 14 days to maintain their status and protect credibility.
For full details on compensation scenarios and exclusions, see the Shield Service Guidelines.
Exclusive Benefits for Shield Merchants
- Branding & Exposure
- Exclusive Shield Badge: prominently displayed on ad pages, order lists, and chats to boost user trust;
- Priority Ad Ranking: Shield ads rank higher when prices are equal, securing more visibility;
- Ad Pinned Exposure: 10 minutes of daily pinned exposure in the P2P ads zone for sell ads;
- Automatic Block Trade Placement: Ads of ≥ 2,000 USDT automatically appear in the Block Trade section to reach high-value users.
- Service & Exclusive Access
- Dedicated Account Manager: personalized support to improve trading and operating efficiency;
- Priority Dispute Handling: faster responses for tickets and disputes handing through exclusive service channels;
- Special Gifts & Perks: access to tailored platform gifts highlighting premium status.
Shield Merchant Qualification & Termination
- The platform will regularly review merchants based on trading performance, account activity, and other metrics, and remove underperforming merchants.
- If serious violations are detected, the platform has the right to immediately revoke Shield Merchant status.
- If a merchant causes a seller's account to be frozen and refuses to compensate or lacks sufficient deposit, their Shield Merchant status will be terminated immediately.
- Merchants can voluntarily exit. If no pending claims exist, deposits will be returned after 30 days. Reapplication is allowed 60 days after exit.
- Gate reserves the right to modify, adjust, or interpret this mechanism at its sole discretion.
Q&A
Q1: What extra obligations come with being a Shield Merchant? A: In addition to daily compliance, Shield Merchants must place a 15,000 USDT security deposit and cover 50% of compensation whenever the platform determines a payout is required. If you fail to do so, the platform will deduct from your deposit and you must replenish security deposit within 14 days. Failing to do so will result in your ad privileges suspended or your Shield status revoked.
Q2: If a user's account is frozen, but not because of my payment, do I still need to compensate? A: No. The platform will verify the cause of the freeze. If it's confirmed to be unrelated to the merchant (for example, due to the user's own violations), the compensation mechanism will not be triggered. However, merchants are required to actively cooperate by providing payment proofs, transaction records, and other materials to help the platform complete its review as quickly as possible.
Q3: What happens if I have cash flow issues and fail to repay the platform's advanced compensation within the required time? A:The platform will deduct funds in the following order:
- First, from your spot account balance;
- If insufficient, the amount will be taken directly from your security deposit;
- If the deposit still falls short, your advertising privileges will be suspended until the deposit is restored to 15,000 USDT;
- If you fail to replenish the security deposit within the specified time (14 days), you will lose your Shield Merchant status, and you will be restricted from reapplying for a certain period.
Q4: How can I reduce the risk of triggering compensation? A: We recommend that you:
- Always use payment accounts that match your verified identity;
- Avoid accepting funds from abnormal or suspicious sources;
- Keep transaction records and payment receipts for verification if needed;
- Comply with local laws, regulations, and the platform's risk control requirements.
Q5: Can a merchant dispute the platform's decision on compensation responsibility? A: Yes. If you believe the platform's initial judgment is incorrect, you may submit relevant evidence (such as payment records or account proof) within 3 business days, and the platform will review it and provide a final decision.
Special Notes
- The Shield Merchant program applies only to the CNY fiat trading zone in Gate P2P, not to other fiat zones or business areas;
- The platform is not responsible for the freezing actions of judicial authorities; compensation is limited to cases that meet the conditions defined by this mechanism;
- By participating in this program, merchants are deemed to have read and agreed to comply with the relevant rules and responsibilities;
- Gate reserves the right to modify, adjust, or cancel the Shield Merchant mechanism as needed and retains the final interpretation rights regarding the mechanism, compensation rules, applicable conditions, and eligibility criteria.
